Refund Policy

You can request a full refund if both of the following are true:

• you request it within 7 days of your first payment; and
• your account has viewed fewer than 10 premium solutions at the time of the request.

The usage condition exists because the product is digital and cannot be returned. Viewing a large part of the bank and then asking for the money back is the one case we decline. Free questions and public solutions do not count towards the limit.

Email figolee2127@gmail.com from the address you used at checkout, with the date of payment. You do not have to give a reason, though feedback is welcome and does change what we build.

We respond within 48 hours. Approved refunds are issued to the original payment method and typically appear within 5–10 business days, depending on your bank. Access ends when the refund is issued.

Renewal charges are not normally refundable, because you can cancel at any time beforehand and cancelling takes one click from your account.

There is one exception, and we apply it willingly: if you have not used the site since a renewal — no premium solutions viewed since that charge — and you contact us within 14 days of it, we refund that renewal in full. Forgetting to cancel should not cost you a year's subscription.

• Charged in error, for example a duplicate payment. We refund these in full, whenever you spot them.
• The service was materially unavailable for an extended period. We will extend your subscription, or refund pro rata if you prefer.

• Access terminated for breach of the acceptable-use terms — sharing an account, reselling content, or bulk extraction.
• Requests made more than 7 days after a first payment that do not fall under the exceptions above.
• Requests where the account has already viewed 10 or more premium solutions.
• Dissatisfaction with an interview outcome. We sell practice material, not results, and we say so plainly before you pay.

A set of questions is free to read without an account, and several full solutions are public, so you can judge the depth of the write-ups before paying. If you are unsure whether the bank covers what you need, email us and ask — we would rather answer first than refund later.

If something has gone wrong, email us first. We can almost always resolve it faster than a bank dispute. Raising a chargeback without contacting us results in access being suspended while the dispute is investigated.

This policy sits alongside any consumer rights you have under the law where you live and does not replace them.